Hospitality
Hotel & Restaurant Management
This course gives students a comprehensive understanding of the common practices and challenges in managing restaurants and hotels. Students will learn about the different types of restaurants and hotels, including their structure and operations
About the course
Course Overview
This course gives students a comprehensive understanding of the common practices and challenges in managing restaurants and hotels. Students will learn about the different types of restaurants and hotels, including their structure and operations. They will also understand the importance of internal and external guest satisfaction and the hard and soft skills needed to be successful. Upon completing this course, students will gain a solid foundation in restaurant and hotel management, helping to prepare them for careers in the hospitality industry.
Textbook: Hotel & Restaurant Management © Excel Education Systems, Inc. - 2023
By the end of the course
Learning Objectives
- Differentiate between different types of hotels and restaurants.
- Identify the major types of hotel ownership.
- Describe the major operating and supporting departments of hotels.
- Describe the major operating and supporting departments of restaurants.
- Distinguish between internal and external guest satisfaction and describe some methods used to increase customer satisfaction.
- Explain the ways technology has changed in the hotel and restaurant industries.
Course contents
What You'll Study
Chapter 1: Types of Hotels and Restaurants
Chapter 2: Hotel Operating Departments
Chapter 3: Hotel Supporting Departments
Chapter 4: Hotel Ownership Structure
Chapter 5: Restaurant Operating Departments
Chapter 6: Restaurant Supporting Departments
Chapter 7: Internal and External Guest Satisfaction
Chapter 8: Important Skills for Success
Chapter 9: Industry Technologies
Chapter 10: Challenges in Hotel and Restaurant Management
Earn your 0.5 credit in Hotel & Restaurant Management
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